Privacy Policy

1. General Information

Trafico (hereinafter referred to as “Trafico”) is responsible for the database containing your personal data and is a company incorporated under the applicable laws of its operating jurisdictions. Trafico maintains registered offices and operates globally, with its official websites including traficohosting.com, trafico.africa, and trafico.cloud.

2. Collected Data

Trafico collects personal information such as Full Name, Address, Email, Phone and/or Mobile Phone, VAT Number, Identification Data, among others, under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility.

3. Purpose

The data collected will be used in the provision of contracted services and or in any request related or not with the same, where we have but not limited to:

Administration, management, use, or escalation of the services provided by Trafico Africa.
Updating or improving the services offered by Trafico.
Access to the Trafico Africa website by the owners of the contracted service.
Statistical analysis and market research to continually improve the quality of our services and better understand the needs of our customers.
Sending communications, promotions and newsletters to registered users of the service. These may include news, updates, promotional offers and personalized product recommendations. In connection with this, you have the right to opt out of receiving these newsletters at any time by following the unsubscribe instructions provided in each email we send you.
Notices, notifications, scheduled maintenance and/or service contingencies.
Publication of your personal data in the Whois or any other system associated with the directives of Domain Names or related services that require such data for the provision of the service and / or registration of the contracted domain.
Publication of your personal data to comply with court decisions, assist in investigations with an authority or third party with legal interest.
To prevent or denounce the commission of illicit and/or illegal conducts.

In the event that the data is required for a purpose other than that set out in this Notice, Trafico is obliged to obtain the consent of the owner again for purposes not specified.

4. Payment Information

The information handled by Trafico is known by banking institutions in case of applying transaction through any bank or financial institution; persons related to Trafico for review and certification; accounting staff in order to meet tax obligations; service providers with whom the information must be shared to fulfil the services contracted to Trafico Africa; with the competent authority when required or requested; with third parties in order to comply with the contracted service or protect the provision of the same and/or rights of customers, suppliers or the general public; with third parties who require it to exercise a right or action and with national or international institutions regulating services.

5. Revocation

In case you do not wish to continue sharing your personal data, you can revoke such consent preferably from your customer area by generating a support ticket or by sending an email to support@traficohosting.com during business hours and business days to confirm receipt of your request.

Every customer has the right to know what personal data we handle and the conditions of use that we give (Access), as well as the right to request the correction of your personal data in case they are wrong or have changed (Rectification); you also have the right to request the removal of your personal data from our database and / or website (Cancellation); and finally you also have the right to oppose the use of your personal data for specific purposes (Opposition).

To exercise your ARCO rights (Access, Rectification, Cancellation or Opposition) it is necessary to inform you of the following:

Exhibit Official Identification of the Holder and in the case of legal entities add a copy of the power of attorney detailing the powers of the applicant.
It is required that the applicant specifies in detail the ARCO rights requested.
Our response will be given in less than 30 business days.
Our response will be provided via e-mail.
The holder is notified of the modification of their data.

It is possible to request the Revocation or Opposition of consent for the processing of your personal data, however, such revocation may imply that we are unable to continue providing the service and therefore the termination of your relationship with us, due to local or global technical regulations of the related services or the regulation and nature of the product or service.

Data Portability

The user can, via ticket in your customer area or by sending an email to soporte@trafico.cloud, request a copy of the PERSONAL data we have, in order to take them to another service provider. This request will also be answered in up to 30 working days after the request of the same and will be answered via email with a copy of such data or with the link to download it.

Account and Personal Data Deletion

The User may request the deletion of his/her personal data and account. To do so it is necessary:

Not to have any active service or domain with us.

No credit or credit balance will be maintained after the account closure.

No credit or credit balance will be maintained after the account is closed.

Account deletion may take up to 30 business days. In the event that any data or information is required by law or contract or regulation to be maintained, it may be retained only for the purpose of complying with such applicable provisions.

6. Changes

Changes to this privacy notice will be notified by a notice on trafico.africa or to any person who requests to know, through our contact channels, whether the Privacy Notice has changed.

7. Security

Trafico adopts the necessary technical and organizational measures to ensure the security, integrity and confidentiality of personal data, to the extent reasonable and with all technical means at its disposal.

8. Obtainment

You give your tacit consent by not objecting to this Privacy Notice, and you also give your express consent in cases where you accept the Privacy Notice through an appropriate electronic mechanism of acceptance and verification.

The collection of data is done electronically through forms, sending information by email, and on the official website.

It is done by traditional means through surveys, forms, brochures, and related where the owner of the information consents to deliver their personal information.

Trafico, observing the current regulations in this area, reports that the personal data collected through the contracting forms are included in specific automated files of the company for the fulfilment of the services, as well as for the performance of the tasks of information, marketing and other activities of the group.

9. Website Content

The customer declares that all the data provided by him are true and correct, and undertakes to keep them updated, by sending a message from his exclusive Customer Area. The customer will be responsible for the veracity of his data and will be solely responsible for any disputes or litigation that may result from the falsity of the same.

The partial or total content of this website, as well as its subsequent updates, are the exclusive intellectual and commercial property of Trafico. The logos, designs, text, source code, system developments, images and animations are trademarks of Trafico and are protected by copyright laws in each local jurisdictions we operate in and abroad. Nothing contained in this page should be understood as granting the user a license to any copyright, trademark, patent or any other intellectual property of Trafico or third parties.

The content of this page is the responsibility of Trafico, so the terms, prices, descriptions and conditions are subject to change without notice.

It is strictly forbidden to use the content of this page for profit, its partial or total reproduction by any electronic or physical means, as well as its modification, distribution, transmission, republication, display or performance without the express consent of Trafico.

Although the information presented herein is believed to be accurate, it may contain technical inaccuracies or typographical errors. There are limitations on the accuracy, truthfulness and suitability of information accessible via the Internet. Visitors and customers are advised to verify this information independently, in order to be in a position to make a decision based on it.

This page contains links to other Internet sites controlled or offered by third parties. Trafico is not responsible for the content, information or materials set forth in any of the sites linked to this page. By creating a link to a third party site, Trafico does not endorse, recommend or sponsor in any way the products or services offered on the link. If you visit any of these links, you do so at your own risk.

Since this website operates based on service partnerships or strategic alliances, Trafico guarantees the availability and/or continuity in the operation of this website with a wide margin of continuous uptime. When possible, Trafico will give advance notice of interruptions in the operation of the site.
The information on this website, as well as its links, are provided as they appear on the screen, without warranty of any kind, express or implied, including non-infringement of third party rights, or that this site is free of computer viruses or other harmful electronic code. However, Trafico Africa makes every effort to keep its systems up to date and free of viruses even though technically any system may be susceptible.

In no event shall Trafico be liable to any person for any direct, indirect, special, incidental or consequential damages arising out of the use or inability to use this site or any part thereof, or any other site linked to this site, including, without limitation, any loss of programs or data on your information system or otherwise, even if Trafico has been advised of the possibility of such damages.

Unauthorized use of Trafico's Internet sites and customer service systems, including but not limited to unauthorized entry into Trafico systems, misuse of passwords or any information set forth on this site, is strictly prohibited. Trafico reserves the right to delay, suspend or deny access to this Internet site to any user who may be misusing the information or services provided on this site.

The User hereby authorizes Trafico in the use of cookies and other tracking technologies, both own and third parties, to collect data on website usage. These tools allow us to collect data about your behavior and how you interact with our site. In addition, we use this information to optimize the site, prevent fraud and ensure security, as well as for advertising purposes.

Trafico Hosting®, among others and their emblems, are trademarks and service marks of Trafico Africa Ltd. Trafico Africa may also claim trademark and service mark rights in other emblems, images, icons, audio sections, downloads, data, software and trademarks used on this site, except those previously registered by our various partners, associates and investors in the various businesses owned in whole or in part by Trafico. Such Intellectual Property is protected by both local and Foreign laws.

In the event that any of the terms and conditions herein shall be deemed unenforceable, the remaining terms and conditions shall not be barred and the term or provision deemed unenforceable shall be replaced by an enforceable term or condition that comes closest to the intent underlying the mandatory term or condition. This Agreement can and will be amended and superseded by any particular agreement that any User enters into in writing with Trafico.

By accessing this site, the User explicitly and without any restriction whatsoever, agrees to submit to the Jurisdiction of the competent Courts and Tribunals of Rwanda, without being subject to its principles of conflicts of laws, waiving the jurisdiction that by reason of his domicile may correspond to him now or in the future. Some local laws do not allow the exclusion of jurisdiction, so this term may not be applicable to any particular user. Also, the owner has the right to go to the National Institute of Transparency, Access to Information and Protection of Personal Data when he considers that his rights have been violated.

Trafico does not necessarily share and is not responsible for the comments and criteria expressed by users of this site in the spaces established for this purpose. The use of shortcuts to other resources is at the risk of the user, Trafico is not responsible for the accuracy of these resources or the information contained in their respective sites.

10. Data Transfer

Trafico may transfer the information to its business partners for operational purposes of the service, however the recipient adheres to the treatment of the shared information in the same manner set forth in this Privacy Notice.

Trafico may transfer to any third party, your data in order to continue providing the contracted services, either by merger, spin-off, sale of the company, sale of assets and / or change of legal entity. If you do not object within 24 (twenty-four) hours after any change has been published on the trafico website, the change and the transfer of data will be considered accepted.